EOS Blakely

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What happens if those gorgeous shoes....well they don't fit well when you receive them?  Or the colour / design isn’t what you thought they would be?  Or worse, that they are faulty?

Well, it's really not a problem.  You have 48 hours to try them on - please indoors only - and if you are not happy you can send them back for an exchange or refund.  There are different policies depending on the type of item you have purchased, please keep reading!

Here's how you do it:

HOW TO RETURN & EXCHANGE ON FULL PRICED ITEMS:

• You must email us within 48 hours and let us know what you are returning and why. 
• Send them back within 5 working days of receipt in the same condition as they were sent.
• The item must not have been used, worn or damaged and the original shoe box  / swing tag must be in perfect condition.  There are no returns accepted without the original box or garment tags.
• Receipt as proof of purchase is in the box.
• For your protection, please send by Track and Trace method as they are your responsibility until they are delivered to us.
• Goods which haven’t been returned and received by WINK Shoe Store within 10 working days of you initially receiving them will not be refunded.
• Your refund will be credited to the original purchaser's method of payment and WILL EXCLUDE SHIPPING COSTS.

HOW TO RETURN A SALE ITEM:

• You may return a sale item for an exchange or a store credit. 
• We will not refund on sale items.
• If exchanging a sale item you will incur an additional shipping cost.  
• If returning for a store credit, the credit issued will exclude any shipping costs incurred by either yourself or us at the time of purchase.  For example, you return a pair of sale shoes that cost $229 with free shipping, the credit issued will be $229 less the shipping cost of either $10 (standard delivery) or $15 (rural delivery); or you purchase a pair of sale shoes for $179 + $10 shipping = $189, your credit will be for $179.
• You must email us within 48 hours and let us know what you are returning and why. 
• Send them back within 5 working days of receipt in the same condition as they were sent.
• The item must not have been used, worn or damaged and the original shoe box  / swing tag must be in perfect condition.  There are no returns accepted without the original box or garment tags.
• Receipt as proof of purchase is in the box.
• For your protection, please send by Track and Trace method as they are your responsibility until they are delivered to us.
• Goods which haven’t been returned and received by WINK Shoe Store within 10 working days of you initially receiving them will not be issued a store cedit.
• Your credit will be applied to your customer account with us and WILL EXCLUDE SHIPPING COSTS.  This credit is valid for 12 months from the date of issue.
• Online credits can only be used online - ie they are not able to be redeemed in our studio store or at any Pop-up events may be hold.

HOW TO RETURN A CLEARANCE / OUTLET ITEM:

• You can't! ALL SALES ARE FINAL.  There are no returns, no refunds, no exchanges.

THINGS TO BE AWARE OF:

• There is no exchange, return or refund on: outlet items, jewellery, shoe care items or gift cards.
• Faulty goods will be refunded only if - they are deemed unrepairable by us or the supplier and a replacement pair is unavailable, please note that the refund will also be less 5% to cover merchant fees.  Note a faulty item cannot be returned after 6 months of the item being purchased.  Most faults become apparent with a few wears.
• Refunds will be credited to the original purchaser's method of payment. For example, Afterpay payments will be refunded via Afterpay, credit card payments will be refunded to your credit card. If you paid by online bank deposit please supply a bank account number for depositing your refund.
• Return freight is at your cost; on receipt we will refund the purchase price or send an exchange pair if we can - please note any refund will exclude shipping costs incurred from the original purchase.
• If you are exchanging an item, there may be another shipping charge to send the item to you.  This will be invoiced to you and the item will not be sent until we receive payment.
• Purchases made via Afterpay will only be refunded via the original payment method, i.e. Refunds using these payment methods will not be processed by Wink Shoe Store.
• We are sorry but we don't offer discounts retrospectively, much like a supermarket the pricing / discounting applies to that day.  We sell a lot of items and can't always take into consideration what has sold in the lead up to any discounting promotions we do.
• We do not price match with other stores
• Every now and then there may be pricing differences between our in-store and online stock - note we do not refund any difference is that occurs.
• Please also note that general wear & tear or damage that occurs when you wear footwear / clothing is not considered to be a fault.  This includes scuffing, damage to the finish of heels, staining / marks on leather to name a few.  We liken footwear to car tyres! Wear and tear is normal! As is pilling on knitwear. 
• Online credits can only be used online - ie they are not able to be redeemed in our studio store or at any Pop-up events may be hold.

THE WINK FOOTWEAR FIT GUIDE

Please be aware that sizing conversions are not universal and there can be variations of sizing between brands and styles.  Please also note that half sizes are very rarely available.  Fit is a personal thing - some people prefer a firm fitting shoe and some prefer a roomier fit. Here's our footwear sizing guide:

Women's Shoe Sizes

The size and fit of shoes often varies between brands and styles so working out your shoe size will help you order the right size and will help us guide you if you need advice! We put a fit note on all footwear styles - Lenore has a standard foot in terms of width and finds she fits most shoes in her normal size.  However, it is important to always look for the FIT NOTE - if Lenore finds the fit different form her normal then she adds a description. Super handy!

A useful thing to do is help figure out the correct size is to measure your foot length.

Place a piece of paper (or a ruler / tape measure) that's longer than your foot on the floor with the edge against a wall. Put your bare foot on the paper / measuring device with your heel against the wall. Use a pen to mark the paper where your longest toe ends. Measure this length with a ruler. Measure your other foot the same way - it's normal for one foot to be slightly longer than the other. Compare your longer foot measurement with the size grid above to find out your typical shoe size.

Hope this helps! Feel free to contact us to assist you!

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OUR STANDARD DELIVERY TERMS:

Deliveries may require a signature upon arrival, however this is not a requirement unless you advise us at the time you place an order with us.  Please ensure you provide physical shipping address where there is someone available to sign for the package between business hours, or ensure you give us clear instructions with delivery details.

Please note rural delivery can take an extra 2-5 working days transit time from the normal time frame.  North Island deliveries can take much longer!

WINK is not liable for stolen parcels and we strongly recommend that you provide a secure delivery address.

A confirmation email will be sent upon dispatch with the tracking number for your order and a description of the goods purchased.

Once the items leave our HQ it is beyond our control!  We will always do our best to help track an item.

SHIPPING COSTS:

New Zealand: Free Shipping on orders over $200.  Flat rate of $10 shipping on orders under $200, rural delivery is $15.  We use NZ POST as our freight company. We aim to send all orders within 24-48 hours, you should receive your items within 2-5 working days after receiving the confirmation of shipping email.  Please remember to allow extra time for Rural Delivery.  Deliveries will not be made on weekends or public holidays.  Please note, if the incorrect shipping rate is selected we will contact you to pay the balance, the items will not be sent until the balance is paid. 

STUDIO STORE

We are taking appointments for shopping experiences at our HQ Studio Store in Casebrook, Christchurch. 

Phone: 03 928 1690

Email: info@ilovewink.co.nz

Hours: By appointment

OFFICE DETAILS

WINK HQ

Phone: 03 365 4044

Email: info@ilovewink.co.nz

Office Hours: Weekdays 10am - 2pm

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