ONLINE RETURNS
What happens if those gorgeous shoes....well they don't fit well when you receive them? Or the colour / design isn’t what you thought they would be? Or worse, that they are faulty?
Well, it's really not a problem - unless of course you have purchased a sale item (sorry but absolutely no returns on Sale Items)! If they are full priced, you have 48 hours to try them on - please indoors only - and if you are not happy you can send them back for an exchange or refund. Here's how you do it:
HOW TO RETURN & EXCHANGE ON FULL PRICED ITEMS:
- You must email us within 48 hours and let us know what you are returning and why.
- Send them back within five working days of receipt in the same condition as they were sent.
- The item must not have been used or worn and the shoe box must be in perfect condition.
- Receipt as proof of purchase is in the box.
- For your protection, please send by Track and Trace method as they are your responsibility until they are delivered to us.
- Goods which haven’t been received by WINK Shoe Store within five working days will not be refunded.
THINGS TO BE AWARE OF:
- There is no exchange, return or refund on sale items or gift cards.
- Faulty goods will be refunded only if - they are deemed irrepairable by us or the supplier and a replacement pair is unavailable.
- If you paid by Paypal this will be refunded on Paypal. If you paid by online bank deposit or credit card please supply a bank account number for depositing your refund.
- Return freight is at your cost; on receipt we will refund the purchase price or send an exchange pair if we can.
- Purchases made via Afterpay or Laybuy will only be refunded via the original payment method, i.e. Refunds using these payment methods will not be processed by Wink Shoe Store.
