AFTERPAY & LAYBUY + FREE SHIPPING ON ORDERS OVER $100

ONLINE RETURNS

What happens if those gorgeous shoes....well they don't fit well when you receive them?  Or the colour / design isn’t what you thought they would be?  Or worse, that they are faulty?

Well, it's really not a problem - unless of course you have purchased a sale item (sorry but absolutely no returns on Sale Items)!  If they are full priced, you have 48 hours to try them on - please indoors only - and if you are not happy you can send them back for an exchange or refund.  Here's how you do it:

HOW TO RETURN & EXCHANGE ON FULL PRICED ITEMS:

  • ​You must email us within 48 hours and let us know what you are returning and why. 
  • Send them back within five working days of receipt in the same condition as they were sent.
  • The item must not have been used or worn and the shoe box must be in perfect condition.
  • Receipt as proof of purchase is in the box.
  • For your protection, please send by Track and Trace method as they are your responsibility until they are delivered to us.
  • Goods which haven’t been received by WINK Shoe Store within five working days will not be refunded.

THINGS TO BE AWARE OF:

  • There is no exchange, return or refund on sale items or gift cards.
  • Faulty goods will be refunded only if - they are deemed irrepairable by us or the supplier and a replacement pair is unavailable.
  • If you paid by Paypal this will be refunded on Paypal. If you paid by online bank deposit or credit card please supply a bank account number for depositing your refund.
  • Return freight is at your cost; on receipt we will refund the purchase price or send an exchange pair if we can.
  • Purchases made via Afterpay or Laybuy will only be refunded via the original payment method, i.e. Refunds using these payment methods will not be processed by Wink Shoe Store.

 

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