CUSTOMER SERVICE - INSTORE

CUSTOMER SERVICE

INSTORE PURCHASES

  • RETURNS POLICY
We will accept returns under our 'returns policy' as follows.
  • Our policy lasts five working days.  If five working days have gone by since your purchase, unfortunately we can’t offer you an exchange, store credit or refund.  Please note that we do not refund, you will be issued with a store credit if you cannot exchange within the 5 day period.
  • To be eligible for a return, you must make contact with us within 5 days of purchase, your item must be returned unused and in the same condition that you received it within seven days of you receiving the item. It must also be in the original packaging, the packaging (shoe box) must also be undamaged or a fee may be incurred.
  • Our in-store policy is slightly different from our Online policy.

NON-RETURNABLE & NON-EXCHANGEABLE ITEMS

  • ​Sale goods.
  • Gift cards.
  • Any item that is returned more than five days after purchase.

REFUNDS 

  • Please note we do not refund.  If you are returning an item within the five days and cannot exchange then a store credit will be issued.

SALE ITEMS

  • Only regular priced items may be returned or exchanged, unfortunately sale items cannot be returned or exchanged.  However, if the item is faulty then we will meet our obligations under the Consumer Guarantees Act.

EXCHANGES

  • If you need to exchange an item, please let us know, within 5 days!  

OTHER

Please contact us for any other matter or to receive a full Terms of Service Statement.